Incident List

To view/enter a list of incidents on the contact card, select Process – Incident List.

Field:

• Contact No.

  • The user selects the contact number from the Contacts table

• Contact Name

  • Fills in the system according to the selected contact number

• Company Identification No. (Registration No.)

  • Fills in the system according to the selected contact number

• Address

  • Fills in the system according to the selected contact number

• Address 2

  • Fills in the system according to the selected contact number

• City

  • Fills in the system according to the selected contact number

• Country/Region Code

  • Fills in the system according to the selected contact number

• Post Code (Post Code)

  • Fills in the system according to the selected contact number

• Source Type

  • The user selects from Internal, External. The default value is set to Internal.

• Source Code

  • The user selects code from the Incident Sources table, which is filtered to Source Type

• Reason Code

  • The user selects a reason from the Incident Reasons table

• Reason Description

  • Fills in the reason according to the selected incident reason

• Occurance date

  • User fills in the validity date of the incident

• Expiration date

  • User fills in the incident end date

• Additional Information

  • The user adds a text note

  • Text 250 characters

• Active

  • indicates whether the record is active and can be used further in the OC

• Created date

  • The system will fill in the system date

• User ID

  • The system will automatically fill in the logged-in user